SHIPPING AND DELIVERY POLICY

Order Processing Time All orders are processed within [1 to 7] business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped containing your tracking number.

Estimated Delivery Times Our products are sourced from global suppliers to bring you the best variety and prices. Because of this, please allow [e.g., 6 to 12] business days for delivery to the United Kingdom after the order has been processed. Delivery times are estimates and are not guaranteed. Delays may occur due to postal service issues or customs clearance.

Customs, Duties, and Taxes For orders shipped to the UK under £135, VAT is generally collected at checkout. However, Oriella is not responsible for any unexpected customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

Lost or Missing Packages If your tracking information shows that your package was delivered but you cannot find it, please contact the courier directly. If your package is significantly delayed beyond our estimated delivery window, please contact us at [Support Email] so we can investigate and, if necessary, issue a replacement or refund.